Refund policy
Leather is a natural material, and we want you to be completely satisfied with your Orran piece.
Return Window
You may request a return within 7 days of delivery, provided the item is unused, unworn, and in its original condition with all tags, dust bags, and packaging intact.
Eligible for Return
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Manufacturing defects
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Wrong item delivered
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Item damaged in transit (reported within 48 hours of delivery)
Not Eligible for Return
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Personalised, monogrammed, or custom-made items (unless defective)
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Items showing signs of use, wear, scratches, or odour
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Products without original tags, dust bag, or packaging
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Items purchased during clearance or marked "Final Sale"
Please note: Full-grain leather naturally varies in grain, tone, and texture, and may carry minor marks that are characteristic of genuine hide—these are not defects and are not grounds for return.
How to Initiate a Return
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Email: Write to support@orranleathers.com (or WhatsApp +91-7678172533) with your order number and reason, including photographs for damage/defect claims.
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Review: Our team will review and respond within 2 business days.
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Pickup: Once approved, we will arrange a reverse pickup where serviceable, or share return shipping instructions.
Refunds
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Approved refunds are processed within 7–10 business days of us receiving and inspecting the returned item.
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Refunds are credited to the original payment method. For COD orders, refunds are issued via bank transfer or store credit.
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Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange for a different size or colour, subject to availability. Reach out within the 7-day window to arrange this.
Cancellations
Orders may be cancelled before dispatch for a full refund. Once dispatched, the return policy above applies.